Refund policy

Refund & Cancellation Policy

This policy explains your legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and how returns and refunds work at Bemodo (operated by MB INT. LLC). Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 if a product is faulty (see section 7).

1. Your 14-day right to cancel

You have the right to cancel your order without giving any reason within 14 days after the day on which you or a person you nominate (other than the carrier) receive the goods.

  • If your order is delivered in several parts, the 14 days run from the day you receive the last item of the order.
  • To meet the cancellation deadline, it is enough that you send us your cancellation notice before the 14-day period expires.

2. How to cancel

To cancel, inform us of your decision by a clear statement, for example by email to:

MB INT. LLC Email: office@bemodo.uk

You may use the model cancellation form at the end of this policy, but you do not have to. We will send you an acknowledgement of your cancellation by email without delay.

3. Returning the goods

  1. Send the goods back without undue delay and in any event within 14 days from the day you tell us you are cancelling.

  2. Return address:

    Bemodo Returns c/o Locema GmbH Carl-von-Linde-Straße 3 19061 Schwerin Germany

  3. You bear the direct cost of returning the goods. Please note that the return address is in Germany, so international postage rates from the UK apply. As a guide, returning a standard parcel from the UK to Germany typically costs approximately £10–£20 depending on size, weight and carrier. We recommend using a tracked service, as the goods are your responsibility until they reach us.

  4. When completing any customs declaration for your return shipment, please mark the parcel as "Returned goods" to avoid import charges being applied.

4. Your refund

  1. We will refund all payments received from you for the cancelled goods, including the original delivery cost (up to the cost of our standard delivery option — our standard UK delivery is free of charge).
  2. The refund will be made without undue delay and no later than 14 days after the day we receive the goods back or, if earlier, the day you provide evidence that you have sent them back.
  3. We will refund you using the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.
  4. Deduction for handling: You are entitled to inspect the goods as you would in a shop. If the value of the goods is reduced because you have handled them beyond what is necessary to establish their nature, characteristics and functioning (for example, using or damaging them), we may deduct an amount reflecting that reduction in value from your refund.

5. When the right to cancel does not apply

The 14-day cancellation right does not apply to:

  • goods made to your specifications or clearly personalised;
  • sealed goods that are not suitable for return for health protection or hygiene reasons, once unsealed after delivery;
  • goods that are liable to deteriorate or expire rapidly;
  • sealed audio, video or software products, once unsealed after delivery;
  • goods that have become inseparably mixed with other items after delivery;
  • digital content not supplied on a physical medium, once the download or streaming has begun — provided you expressly consented at checkout to immediate supply and acknowledged that you would lose your right to cancel (see section 6).

6. Digital content

If you purchase digital content (for example downloads or e-books), you will be asked at checkout whether you want immediate access:

  • If you consent to immediate supply and acknowledge the loss of your cancellation right, your right to cancel ends as soon as the download or streaming begins.
  • If you do not consent, the content will be made available to you after the 14-day cancellation period has expired, and your cancellation right remains intact until then.

7. Faulty, damaged or incorrect items

This section applies in addition to — and independently of — the 14-day cancellation right. Under the Consumer Rights Act 2015:

  • If your item is faulty, damaged, or not as described, you may reject it within 30 days of delivery for a full refund.
  • After 30 days and within 6 months, you are entitled to a repair or replacement; if that is unsuccessful, to a refund or price reduction.
  • For faulty items, we cover the reasonable return costs. Please contact us at office@bemodo.uk first so we can arrange the return with you — do not send faulty items back unannounced.

8. Questions

If you have any questions about cancellations, returns or refunds, contact us at office@bemodo.uk. We aim to respond within 5 working days.

Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract.)

To: MB INT. LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA — Email: office@bemodo.uk

I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods [] / for the supply of the following digital content [*]:

Ordered on [] / received on []:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.